HP Latex 800

Description

Imaging and Printing Services that keep you ahead 

Troubleshooting If your printer is covered by an HP

contractual service, when you log a case, our qualified support agents will work with you to remotely troubleshoot the problem. The following actions will be taken based on their findings: In the event the issue can be fixed remotely, the support technicians will provide step-by-step instructions on how to resolve the problem. No one knows printing and services better than HP When it comes to keeping your business competitive, your printer needs to be available and running at peak performance. You need expert advice and that is what HP Services deliver. With HP support, you can gain peace of mind and a lower cost of technology ownership. This frees you to do what really matters: manage your business. Because when technology works, business works.

From HP Large Format Printing Services, we offer an easy‑to‑buy, easy‑to‑use portfolio of high-quality services that can extend and enhance the standard warranty coverage on HP hardware at a price you can afford. We can help you fix problems quickly, improve printer uptime, and avoid unbudgeted repair costs, so you can achieve better business outcomes.

Troubleshooting

If your printer is covered by an HP contractual service, when you log a case, our qualified support agents will work with you to remotely troubleshoot the problem. The following actions will be taken based on their findings: In the event the issue can be fixed remotely, the support technicians will provide step-by-step instructions on how to resolve the problem.

Replacement parts

• • In the event a user-installable replacement part is required, HP will expedite a shipment of the necessary part(s) to you. You will be required to ship the defective part(s) back to HP in the provided packaging materials.

• • If the problem cannot be resolved by one of the above troubleshooting or resolution methods, HP technicians will issue the replacement parts that have to be changed by an HP or HP Partner engineer to the customer site.

Next Business Day Engineer Intervention

• • If the troubleshooting process does not resolve the device error, an HP service technician or an HP Authorized Service Partner will give their best effort to arrive at your site the next business day following the support agent’s escalation of the case for dispatch.
  • The case will be followed up by HP or an HP Authorized Service Partner until it is solved